Yes they do :)

We stand by the quality of every ooomay bag. That’s why all of our handbags come with a complimentary 1-year limited warranty.

What’s Covered

For 12 months from the date of purchase, we’ll repair or replace your bag if it experiences issues caused by:

• Manufacturing defects in materials or craftsmanship

• Hardware malfunctions (zippers, clasps, buckles)

• Stitching failures or structural defects

What’s Not Covered

Our warranty doesn’t apply to:

• Normal wear and tear (scuffs, scratches, fading, or softening of vegan leather over time)

• Damage from misuse, accidents, or neglect (think overstuffing, spills, or your dog chewing the strap 🐾)

• Cosmetic issues that don’t affect function (wrinkles, small marks, natural variations in vegan leather texture)

• Odors that may occur from shipping or storage

How It Works

1. Reach out to our customer support team with your order number and photos of the issue.

2. Our team will review your claim within 3–5 business days.

3. If approved, we’ll arrange a free replacement or repair (depending on availability).