I haven't received my order yet?Updated a year ago

The moment your order ships, we'll email you the tracking information so you can keep an eye on its whereabouts. The tracking details will become active once your order is handed to the carrier. Please keep in mind that it is normal for there to be a few days between updates, this indicates that your order is moving through the network and is in transit between facilities.

Regrettably, there may be instances of delivery delays that are beyond our control. These include those caused by carrier issues, severe weather, natural disasters, labor strikes, public holidays, peak shipping seasons, and incorrect delivery information. If your order hasn't arrived by the expected delivery date, but you can see via the tracking that the package is moving, please wait an additional four business days before contacting us to allow time for any delays the carrier may be experiencing.  

If you're concerned about a significant delay or suspect your package is lost, and you're unable to resolve it with the carrier, don't hesitate to contact our support team through our contact form, or our help email - [email protected]. We urge you to notify us of any such issues as soon as possible, after a few days grace, so we can address them promptly. Thank you for your understanding and cooperation. 

Note: Stay informed about current delays and transit times by checking the statements on your assigned carrier's website!