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ooomay

Every ooomay bag is crafted from premium vegan leather &#x2014; a cruelty-free, eco-conscious alternative to traditional leather. We chose this material because it&#x2019;s durable, easy to care for, and keeps our designs looking timeless without harming animals.Our linings and hardware are carefully selected to match that standard of quality, so every detail feels elevated.

Every ooomay bag is crafted from premium vegan leather — a cruelty-free, eco-conscious alternative to traditional leather. We chose this material because it’s durable, easy to care for, and keeps our designs looking timeless without harming animals.

What are ooomay bags made of?

Brand Values

Do ooomay bags come with a warrenty?

Are your bags sustainable?

Where are your bags made?

How do I care for my ooomay bag?

What if I receive a defective item?

My bag arrived with a strange smell, how can I get rid of it?

Product Quality & Care

How do I cancel my order?

Can I edit or add anything to my order?

I entered the wrong address at checkout, how can I change it?

How do I apply promo/discount codes?

I did not receive an order confirmation/shipping confirmation email?

Orders & Payment

What is your shipping policy?

How much does shipping cost?

Do you ship worldwide?

Do I need to pay additional customs or duties on my order?

How do I track my order?

Can my package be redirected to a different address?

I haven't received my order yet?

Shipping & Delivery

Do you offer refunds or exchanges?

When will I get my refund?

Returns & Refunds

My order was marked delivered but it’s not here.

What if my package gets lost in transit?

I received a damaged item, what can I do?

I received the wrong item, what should I do?

My package is missing an item, what should I do?

Why does my new purse have a weird smell, and how can I get rid of it?

Order Issues

What are ooomay bags made of?Updated a month ago