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ooomay

<p>Once an order is placed, we are unable to guarantee that any changes can be made to the order. Please make sure that everything regarding your order is correct prior to checking out, including the amount of items, item color, shipping address, contact info, etc.</p><p>If you notice that you need to make a change, please contact us immediately after placing your order at our help email <a href="mailto:ooomayhelp@gmail.com">ooomayhelp@gmail.com</a>. Please use the subject line &quot;URGENT- EDIT ORDER&quot;. Our team will do the best they can to accomodate your request.</p>

Once an order is placed, we are unable to guarantee that any changes can be made to the order. Please make sure that everything regarding your order is correct prior to checking out, including the amount of items, item color, shipping address, contac

Can I edit or add anything to my order?

Orders & Payment

How do I cancel my order?

I entered the wrong address at checkout, how can I change it?

How do I apply promo/discount codes?

I did not receive an order confirmation/shipping confirmation email?

What is your shipping policy?

How much does shipping cost?

Do you ship worldwide?

Do I need to pay additional customs or duties on my order?

How do I track my order?

Can my package be redirected to a different address?

I haven't received my order yet?

Shipping & Delivery

Do you offer refunds or exchanges?

When will I get my refund?

Returns & Refunds

My order was marked delivered but it’s not here.

What if my package gets lost in transit?

I received a damaged item, what can I do?

I received the wrong item, what should I do?

My package is missing an item, what should I do?

Why does my new purse have a weird smell, and how can I get rid of it?

Order Issues

Can I edit or add anything to my order?Updated a year ago