ooomay logo
ooomay logo

All articles

Orders & Payment

How do I cancel my order?

We understand that you may change your mind and need to cancel your order. Please send an email immediately to [email protected] with the subject line "URGENT- CANCEL". A cancellation must be requested within an hour after purchasing. This is beca

Can I edit or add anything to my order?

Once an order is placed, we are unable to guarantee that any changes can be made to the order. Please make sure that everything regarding your order is correct prior to checking out, including the amount of items, item color, shipping address, contac

I entered the wrong address at checkout, how can I change it?

Please send an email immediately to [email protected] with the subject line "URGENT-CHANGE ADDRESS" if you need to make a change to your shipping address. Address changes can only be made within a few hours after your order being placed, due to th

How do I apply promo/discount codes?

To apply a promo or discount code:. • Proceed to checkout and enter your code in the 'Discount Code' field. • Click 'Apply' to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble entering y

I did not receive an order confirmation/shipping confirmation email?

Confirmation emails, as well as shipping emails, are automatically sent to the email address that was provided to us at checkout. We advise checking all of your folders, including spam and promotions, as oftentimes our emails will get filtered to pla