I received a damaged item, what can I do?Updated a year ago

If you receive a damaged item, please notify us as soon as possible. While we take great care in packaging our products, there is always potential that damage can occur during shipping, and unfortunately we have no control over what accidents may occur to your package during handling. We sincerely apologize for any inconvenience and we understand how upsetting this can be.

To report a damaged item, email us at [email protected] and include a clear photo of the damage. This will help us determine if you are eligible for a replacement at no cost to you. Please include the following information in your email:

• Order number
• Brief description of the damage
• Clear photo of the damage

Once we receive your email, our team will review the information to determine if you are eligible for a replacement. If you qualify, we will send you a new item as soon as possible. Please note that we do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.