Order Issues

My order was marked delivered but it’s not here.

Please take a moment to thoroughly check your surroundings for the package. Carriers may leave deliveries in concealed spots to ensure they're not easily visible from the street. Additionally, inquire with neighbors or your Apartment Office Manager t

What if my package gets lost in transit?

At ooomay, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details!.

I received a damaged item, what can I do?

If you receive a damaged item, please notify us as soon as possible. While we take great care in packaging our products, there is always potential that damage can occur during shipping, and unfortunately we have no control over what accidents may occ

I received the wrong item, what should I do?

Though these instances are rare, we are not perfect & these things can happen. We sincerely apologize for any inconvenience!. If you received an incorrect item, please contact us via [email protected] and provide the following details: your order

My package is missing an item, what should I do?

We admit that mistakes can happen sometimes, and we apologize for any inconvenience caused! Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately. If your order is missing an item, ple

Why does my new purse have a weird smell, and how can I get rid of it?

We understand that receiving a purse with an unexpected smell can be frustrating, and we sincerely apologize for any inconvenience. Our purses are made from high-quality vegan leather, which is an environmentally friendly and cruelty-free alternative