My order was marked delivered but it’s not here.Updated a year ago

Please take a moment to thoroughly check your surroundings for the package. Carriers may leave deliveries in concealed spots to ensure they're not easily visible from the street. Additionally, inquire with neighbors or your Apartment Office Manager to confirm if someone else accepted the delivery on your behalf.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

Important: We kindly ask for your patience for an additional 3 business days beyond the 'delivered' notifcation, as there are instances where the carrier scans the delivery prematurely, and the package arrives a few days later.

If your package still hasn't arrived after this period, please reach out to the carrier to obtain proof of delivery. 

If you need additional assistance, please contact us at [email protected]!