My package is missing an item, what should I do?Updated a month ago

We admit that mistakes can happen sometimes, and we apologize for any inconvenience caused! Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately. 

If your order is missing an item, please send us an email to [email protected] with the following information: your order number, the specific item that is missing, a photo showing how the order arrived, including the original packaging.

Rest assured, we'll do our utmost to promptly send you a replacement!

While we strive to prevent such occurrences, we appreciate your understanding and patience as we work to resolve this issue as quickly as possible.