My package is missing an item, what should I do?Updated a year ago

We admit that mistakes can happen sometimes, and we apologize for any inconvenience caused! Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately. 

If your order is missing an item, please send us an email with the following information: your order number, the specific item that is missing, a photo showing how the order arrived, including the original packaging.

Rest assured, we'll do our utmost to promptly send you a replacement!

While we strive to prevent such occurrences, we appreciate your understanding and patience as we work to resolve this issue as quickly as possible.