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ooomay

<p>We have a strict quality check before shipping, but in the rare case something slips through, don&#x2019;t worry, we&#x2019;ve got you. Just reach out to our support team aat support@ooomay.com with your order number and a few photos of the issue. We&#x2019;ll take care of it quickly so you can get back to enjoying your bag.</p>

We have a strict quality check before shipping, but in the rare case something slips through, don’t worry, we’ve got you. Just reach out to our support team aat support@ooomay.com with your order number and a few photos of the issue. We’ll take care

What if I receive a defective item?

Product Quality & Care

Do ooomay bags come with a warrenty?

What are ooomay bags made of?

Are your bags sustainable?

Where are your bags made?

Brand Values

How do I care for my ooomay bag?

My bag arrived with a strange smell, how can I get rid of it?

How do I cancel my order?

Can I edit or add anything to my order?

I entered the wrong address at checkout, how can I change it?

How do I apply promo/discount codes?

I did not receive an order confirmation/shipping confirmation email?

Orders & Payment

What is your shipping policy?

How much does shipping cost?

Do you ship worldwide?

Do I need to pay additional customs or duties on my order?

How do I track my order?

Can my package be redirected to a different address?

I haven't received my order yet?

Shipping & Delivery

Do you offer refunds or exchanges?

When will I get my refund?

Returns & Refunds

My order was marked delivered but it’s not here.

What if my package gets lost in transit?

I received a damaged item, what can I do?

I received the wrong item, what should I do?

My package is missing an item, what should I do?

Why does my new purse have a weird smell, and how can I get rid of it?

Order Issues

What if I receive a defective item?Updated a month ago