Vegan leather is super low-maintenance, that’s one of the reasons we love it. To keep your bag looking fresh:. Wipe it down with a soft cloth and mild soap + water when needed. Avoid harsh chemicals or alcohol wipes they can damage the finish. Store

Vegan leather is super low-maintenance, that&#x2019;s one of the reasons we love it. To keep your bag looking fresh:<ul data-start="1676" data-end="2001"><li data-start="1676" data-end="1749">Wipe it down with a soft cloth and mild soap + water when needed.</li><li data-start="1750" data-end="1826">Avoid harsh chemicals or alcohol wipes they can damage the finish.</li><li data-start="1827" data-end="1916">Store it stuffed (with tissue or a clean cloth inside) to help it keep its shape.</li><li data-start="1917" data-end="2001">Keep it cool &amp; dry avoid long exposure to direct sunlight or extreme heat.</li></ul>With a little care, your ooomay will stay chic and durable for years.

How do I care for my ooomay bag?

We have a strict quality check before shipping, but in the rare case something slips through, don’t worry, we’ve got you. Just reach out to our support team aat support@ooomay.com with your order number and a few photos of the issue. We’ll take care

We have a strict quality check before shipping, but in the rare case something slips through, don&#x2019;t worry, we&#x2019;ve got you. Just reach out to our support team aat support@ooomay.com with your order number and a few photos of the issue. We&#x2019;ll take care of it quickly so you can get back to enjoying your bag.

What if I receive a defective item?

We know getting a bag with an unexpected smell isn’t ideal and we’re sorry if it caught you off guard. Our purses are made with premium vegan leather, which is durable, cruelty-free, and eco-conscious. Because the material is synthetic, and the bags

We know getting a bag with an unexpected smell isn&#x2019;t ideal and we&#x2019;re sorry if it caught you off guard.Our purses are made with premium vegan leather, which is durable, cruelty-free, and eco-conscious. Because the material is synthetic, and the bags are sealed tight for safe shipping, sometimes a &#x201C;new bag&#x201D; smell can linger when you first open your package. This is totally normal and not harmful, it&#x2019;s just the materials adjusting after being stored.The good news? It fades quickly. Here are a few easy ways to speed things up:<ul data-start="1047" data-end="1483"><li data-start="1047" data-end="1163">Air it out: Place your purse in a cool, ventilated space for a day or two. A little fresh air works wonders.</li><li data-start="1164" data-end="1338">Absorb odors naturally: Set a small bowl of baking soda or a sachet of activated charcoal near your purse (not inside the lining). Both are great natural deodorizers.</li><li data-start="1339" data-end="1483">Gentle wipe-down: Use a soft cloth with water and a drop of mild soap to refresh the inside and outside. Let it fully air dry afterward.</li></ul>Most customers find the scent disappears within a few days. If it doesn&#x2019;t, reach out to us we&#x2019;ll make it right.Please try these methods before contacting us, as the smell generally fades within a few days. However, if the issue persists, feel free to reach out to us at support@ooomay.com and we&#x2019;ll be happy to assist further.Thank you for your understanding and support!

My bag arrived with a strange smell, how can I get rid of it?

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ooomay

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