Why does my new purse have a weird smell, and how can I get rid of it?Updated a month ago

We know getting a bag with an unexpected smell isn’t ideal and we’re sorry if it caught you off guard.

Our purses are made with premium vegan leather, which is durable, cruelty-free, and eco-conscious. Because the material is synthetic, and the bags are sealed tight for safe shipping, sometimes a “new bag” smell can linger when you first open your package. This is totally normal and not harmful, it’s just the materials adjusting after being stored.

The good news? It fades quickly. Here are a few easy ways to speed things up:

• Air it out: Place your purse in a cool, ventilated space for a day or two. A little fresh air works wonders.

• Absorb odors naturally: Set a small bowl of baking soda or a sachet of activated charcoal near your purse (not inside the lining). Both are great natural deodorizers.

• Gentle wipe-down: Use a soft cloth with water and a drop of mild soap to refresh the inside and outside. Let it fully air dry afterward.

Most customers find the scent disappears within a few days. If it doesn’t, reach out to us we’ll make it right.

Please try these methods before contacting us, as the smell generally fades within a few days. However, if the issue persists, feel free to reach out to us at [email protected] and we’ll be happy to assist further.

Thank you for your understanding and support!