We want you to love your purchase! If you are not completely satisfied, you may return your item for a refund or store credit under the following conditions:. Every bag is carefully quality-checked before shipping.If you ever receive a defective, dam

<h3 id="isPasted"><span style="font-size: 16px;">Return &amp; refund policy</span><br><br></h3><p><span style="font-size: 14px;">We want you to love your purchase! If you are not completely satisfied, you may return your item for a refund or store credit under the following conditions:</span></p><h4 id="eligibility-for-returns"><span style="font-size: 15px;"><strong>Eligibility for returns</strong></span><span style="font-size: 14px;"><strong><br></strong><strong><br></strong></span></h4><ul><li><h3 id="items-must-be-unused-undamaged-and-returned-in-their-original-packaging-with-all-tags-intact">Items must be unused, undamaged, and returned in their original packaging with all tags intact.</h3></li><li><h3 id="returns-that-do-not-meet-these-conditions-may-not-be-accepted">Returns that do not meet these conditions may not be accepted.</h3></li><li><h3 id="returns-must-be-initiated-within30-days-of-delivery">Returns must be initiated within&#xA0;30 days of delivery.</h3></li><li><h3 id="all-items-under-25-are-not-eligible-for-returns-and-are-final-sale">All items under $25 are not eligible for returns and are final sale.</h3></li></ul><h4 id="return-fees"><span style="font-size: 15px;"><strong>Return Fees</strong></span><span style="font-size: 14px;"><strong><br></strong><strong><br></strong></span></h4><ul><li><h3 id="choosing-store-credit-great-news-returns-for-store-credit-are-completely-free">Choosing store credit? Great news! Returns for store credit are completely free.</h3></li><li><h3 id="prefer-a-refund-to-your-original-payment-method-a-small-processing-fee-will-be-deducted-from-your-refund-as-shown-below">Prefer a refund to your original payment method? A small processing fee will be deducted from your refund as shown below:</h3></li></ul><table width="100%"><tbody><tr><td><h3 id>&#xA0;</h3><table data-start="1187" data-end="1337"><thead data-start="1187" data-end="1210"><tr data-start="1187" data-end="1210"><th data-start="1187" data-end="1196" data-col-size="sm"><span style="font-size: 14px;">Region</span></th><th data-start="1196" data-end="1210" data-col-size="sm"><span style="font-size: 14px;">Return Fee</span></th></tr></thead><tbody data-start="1225" data-end="1337"><tr data-start="1225" data-end="1247"><td data-start="1225" data-end="1234" data-col-size="sm"><span style="font-size: 14px;">Canada</span></td><td data-col-size="sm" data-start="1234" data-end="1247"><span style="font-size: 14px;">CA $14.00</span></td></tr><tr data-start="1250" data-end="1279"><td data-start="1250" data-end="1266" data-col-size="sm"><span style="font-size: 14px;">United States</span></td><td data-col-size="sm" data-start="1266" data-end="1279"><span style="font-size: 14px;">US $14.00</span></td></tr><tr data-start="1282" data-end="1309"><td data-start="1282" data-end="1299" data-col-size="sm"><span style="font-size: 14px;">United Kingdom</span></td><td data-col-size="sm" data-start="1299" data-end="1309"><span style="font-size: 14px;">&#xA3; 9.95</span></td></tr><tr data-start="1312" data-end="1337"><td data-start="1312" data-end="1324" data-col-size="sm"><span style="font-size: 14px;">Australia</span></td><td data-col-size="sm" data-start="1324" data-end="1337"><span style="font-size: 14px;">AU $20.00</span></td></tr></tbody></table></td></tr></tbody></table><h4 id="refunds"><br><span style="font-size: 15px;"><strong>Refunds</strong></span><span style="font-size: 14px;"><strong><br><br></strong></span></h4><ul><li><h3 id="refunds-will-be-issued-to-the-original-payment-method-minus-the-applicable-return-fee-once-the-return-is-received-and-inspected">Refunds will be issued to the original payment method, minus the applicable return fee, once the return is received and inspected.</h3></li><li><h3 id="please-allow-up-to-10-business-days-for-processing-after-your-return-is-delivered-to-our-facility">Please allow up to 10 business days for processing after your return is delivered to our facility.</h3></li></ul><h4 id="how-to-start-a-return"><span style="font-size: 15px;"><strong>How to Start a Return</strong></span><span style="font-size: 14px;"><strong><br><br></strong></span></h4><ul><li style="font-size: 14px;">Customers in <strong data-start="1640" data-end="1704">Canada, the United States, the United Kingdom, and Australia</strong> can initiate a return through our <strong data-start="1739" data-end="1763">online return portal</strong> &#x2192; <a href="https://ooomay.returnbear.com/%20"><strong>Start Your Return Here.</strong></a></li><li style="font-size: 14px;">If you&#x2019;re located in the <strong data-start="1822" data-end="1860">European Union or any other region</strong>, you can contact us at&#xA0;<a href="mailto:ooomayhelp@gmail.com" target="_parent">support@ooomay.com</a> for assistance and instructions.<br><br></li></ul><h4 id="defective-or-incorrect-items"><span style="font-size: 15px;"><strong>Defective or Incorrect Items</strong></span><span style="font-size: 14px;"><strong><br><br></strong></span></h4><p data-start="1977" data-end="2158"><span style="font-size: 14px;">Every bag is carefully quality-checked before shipping.<br data-start="2032" data-end="2035">If you ever receive a <strong data-start="2057" data-end="2098">defective, damaged, or incorrect item</strong>, we&#x2019;ll cover the return shipping in full and make it right.</span><br><br><span style="font-size: 15px;"><strong>Order Change/Cancellations</strong></span><span style="font-size: 14px;"><strong><br><br></strong></span></p><p data-start="2206" data-end="2553"><span style="font-size: 14px;">We process orders quickly to ensure fast shipping. Because of this, we can only guarantee changes or cancellations&#xA0;<strong data-start="2321" data-end="2338">within 1 hour</strong> of placing your order.<br data-start="2361" data-end="2364">After that window, the order will already be in fulfillment and can&#x2019;t be modified.<br data-start="2446" data-end="2449">If you need to cancel after one hour, please wait until it arrives and then follow our return process.</span></p><blockquote data-start="2554" data-end="2677"><p data-start="2556" data-end="2677"><span style="font-size: 14px;"><strong data-start="2556" data-end="2564">Tip:</strong> Double-check your shipping address before completing checkout, once the order ships, we can&#x2019;t reroute packages after the first hour due to our automated fulfillment system.</span></p></blockquote><h4 data-start="2556" data-end="2677" id="need-help"><span style="font-size: 14px;"><br></span><span style="font-size: 15px;"><strong>Need Help?</strong></span><span style="font-size: 14px;"><br><br></span></h4><p data-start="2706" data-end="2832"><span style="font-size: 14px;">Our customer-care team is here to help.<br data-start="2745" data-end="2748">Reach us anytime at <a href="mailto:ooomayhelp@gmail.com" target="_parent">support@ooomay.com</a> and we&#x2019;ll make sure you&#x2019;re taken care of.</span></p><p><br></p>

Do you offer refunds or exchanges?

After your item(s) have been returned, please allow 5-10 business days for our team to assess them. Once the assessment is complete, and your item is approved refundable, a member of our staff will promptly issue your refund and notify you via email.

<p>After your item(s) have been returned, please allow 5-10 business days for our team to assess them.&#xA0;</p><p>Once the assessment is complete, and your item is approved refundable, a member of our staff will promptly issue your refund and notify you via email. The credit will be applied to your original method of payment within 10 business days.&#xA0;</p>

Returns & Refunds

Do you offer refunds or exchanges?

When will I get my refund?